You have been referred to complete the OTEC (Ontario Tourism Education Corporation) Inclusive Service Excellence certificate training. This course is a great program for those wishing to achieve excellence in the delivery of customer service in Canada. It is also great for anyone whose work may involve interacting with people in Canada.

This dynamic and interactive course contains quizzes and videos that help individuals acquire the skills and knowledge necessary for creating memorable service experiences that result in customer loyalty. You will learn how to better respond to and customize service for changing client groups, with real-life service scenarios to practice in a self-study, flexible format.

After the completion of the course, you will receive a certificate from OTEC that you add to your resume to expand your qualifications.